Refund and Returns Policy

Last Updated: 16 June 2026

At Banni-thani / Yuvrani, we strive to deliver high-quality products to our customers. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only in the following cases:

The product received is damaged during transit.
The product received has a manufacturing defect.
The wrong product was delivered.

We do not accept returns, exchanges, or refunds for:

Change of mind
Color variation due to screen/display settings
Incorrect size selection by the customer
Personal preferences or dissatisfaction after use
Customized or altered products

2. Mandatory Parcel Opening Video

To claim a return, replacement, or refund for a damaged or defective product, a clear and unedited parcel opening video is mandatory.

The video must:

Start before opening the sealed package.
Clearly show the shipping label and package condition.
Show the complete unboxing process without cuts or edits.
Clearly display the defect, damage, or incorrect item received.

Claims submitted without a parcel opening video will not be eligible for return, replacement, or refund.

3. Return Request Process

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Share the following:

Order Number
Parcel Opening Video
Photos of the product and issue
Brief description of the problem

Contact Details:

Email: bannithanioutlet@gmail.com

Phone/WhatsApp: +91 6376567607

4. Verification Process

Once we receive your request, our team will review the submitted evidence.

If the claim is approved, we may:

Arrange a replacement, or
Issue a refund, depending on product availability and the nature of the issue.

The company’s decision after verification shall be final.

5. Refund Process

Approved refunds will be processed to the original payment method used for the purchase.

Refunds are typically processed within 5–10 business days after approval.

Actual credit timelines may vary depending on your bank or payment provider.

6. Cancellation Policy

Orders may only be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will be subject to the terms of this Return & Refund Policy.

7. Contact Us

For any questions regarding returns, replacements, or refunds, please contact:

Banni-thani / Yuvrani